Authors, we will never grow tired of helping you succeed!– Pamela Pasco, Tellwell General Manager
Pam, can you tell us about your professional experience and your role at Tellwell.
I have been working in the publishing industry for nearly 15 years now. I started as a book formatter and my responsibilities never stopped growing.
I joined Tellwell in 2018 as a general manager in the Philippines to manage finance, operations, and human resources. Building a cohesive team and a work environment that is shaped around the company’s core values are a few of my responsibilities. It is my goal as the GM to make sure that as we deliver excellent Customer Satisfaction, and that employees also feel supported and taken care of.
What does a typical week look like for you?
Team coordination, meetings, strategizing, problem-solving, and of course fun and excitement as I drive team performance.
What do you enjoy most about your role at Tellwell?
I enjoy reaping the rewards of my hard work – finding the best people in the industry, working with them, and keeping them happy and motivated.
What do you enjoy doing outside of work?
Aside from family time, I enjoy challenging myself with physical activities like trekking, rock climbing, and running. They help me think clearly and make me feel much more alive.
What would you like to tell authors working with Tellwell?
Our team enjoys working with you. We will never grow tired of helping you succeed. Publishing can be a long and arduous journey but we will continue to innovate, listen to your feedback, and improve our process .
You’ve been in publishing for 15 years! Is there an author that stands out to you?
When I was still new to the industry, I got promoted to an escalations specialist role. A typical day involved me taking over 20 escalated calls as I was supporting a huge team of customer service representatives. While picking up what I thought was another escalation call, I heard a familiar voice saying, “Pam, go and get some water. You must have done so much for the day and you must be tired.” Hearing it from an author I helped publish in the past was priceless. This industry is amazing.
Do you have a favourite author moment from your time at Tellwell?
YES! A 70-year-old author I was working with for a few years insisted on sharing what she considered to be one of her most precious possessions – a pair of used bedroom slippers she got from her daughter, whom she hadn’t seen in years. The slippers were carefully packed and delivered from the U.S. to the Philippines. It made me realize helping authors succeed isn’t just a job, it is obviously more than that. It is about sharing hope and love between wonderful human beings.
If you were to publish a book, what would it be about?
It would be a kids book with the title, “Rafael’s Adventures.” I lost an angel once who I never had the chance to hold in my arms. It would be great to write what would have been his adventures based on my imagination and share it with the world.
What are you most proud of?
When I accepted the offer as GM, I knew that I was stepping into a major responsibility. Building an office and filling it with the right people has been a huge part of this journey. I am thankful for my team.
Want to meet the rest of the Tellwell team? Read through the Tellwell Meet the Team section on our blog!