Meet the Team

Meet project manager Caitlin Ing and read her advice to indie authors

Cailin Ing Tellwell Project Manager

Photo: Lauren K. in NYC for Flytographer


1. Tell us about your role at Tellwell.

I am a project manager at Tellwell, which means that I get to help our amazing authors move through the production process of publishing – helping them move through things like editing, design, and distribution. I also have the opportunity to work on and improve our process, such as updating our questionnaires and developing new webinars for our authors, which is something I really enjoy.

2. What did you do beforehand?

Most recently I worked as a Shoot Concierge at the vacation photography company Flytographer. Prior to Flytographer I worked as a fashion stylist at one of our local malls while completing my Bachelor of Science in Biology at the University of Victoria – you could say that I like to keep things exciting by exploring a variety of fields.

3. How would you describe your personality?

I always do my best to keep a positive attitude, both during and outside of work hours. I would say that I am upbeat and friendly, with a humorous side as well. Also, friends and family are very important to me.

4. What do you enjoy most about your role at Tellwell?

I am very grateful to be a part of such a talented and hardworking team. I also enjoy the opportunity to work with so many diverse and passionate authors.

5. Describe your approach to working with authors. 

Every Project Manager at Tellwell is responsible for many authors at any given time, so I always do my best to stay organized but also take the time to develop meaningful and helpful relationships with each of my authors.

6. What advice do you have for authors going through the publishing process?

Take your time. I completely understand how exciting it is to think about your final finished book being in the hands of your reader, but it is very important to be patient and take the time needed at each step to ensure your book is as strong as it can be by the time it is distributed. This means taking time to review what you are submitting, or the changes you are requesting, and even looking to the feedback of friends or peers to get a new perspective on your work. Slow and steady wins the race!

7. What are you most proud of? Biggest accomplishments?

This is a tough question to answer! At my previous job I lived and worked in New York City for a month, and I felt like a local by the end of it. This will always feel like a great accomplishment to me.

8. What inspires you?

I love being around passionate people and learning from the stories they share. While reading is another obvious answer, I also love movies.

9. What do you enjoy doing outside of work?

I love to travel! My favourite place in the world is New York City, but this year I have been fortunate enough to travel to London and around Italy, as well as a road trip from Victoria to Los Angeles. As I write this I am also getting ready for a quick trip to Paris. Of course it would be concerning if I didn’t mention my love of reading as well and again, movies.

10. What are your favourite books to read?

Currently I’ve really been enjoying short stories, but my interests are quite varied so other than anything too dark or violent, I can be found reading a variety of genres.

Lauren K. in NYC for Flytographer

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